Why the Sync Error occurs
This error occurs when a payment is unable to sync to NetSuite because a payment already exists for the associated bill.
How to Fix the Sync Error
Verify that the bill is marked as Paid in NetSuite. To find the bill:
- From the Sync Status page, click the Payment Confirmation number in the sync error
- The bill(s) will be listed on the payment information page
- Locate the bill(s) in NetSuite to confirm that they are marked as Paid
- Contact Customer Support to request that the payment be marked not to sync