Payments being voided in Intacct
Why the Sync Error occurs
A customer may see voided payments in Intacct where there is no record of the corresponding payment in Bill.com being voided. This happens when an update is made to the payment in Bill.com (such as to the memo field) after the payment has already synced to Intacct.
When an update like this is made to a payment in Bill.com, the payment is voided and reissued in Intacct. This is because Intacct does not allow updates to payments after they have synced.
How to Fix the Sync Error
This is normal and expected behavior. This is not an issue.