Intacct Sync Error: Transaction 'XXXX' is already paid and can't be deleted

Why the Sync Error occurs

This sync error has two possible causes:

  • A payment has been voided and the related bill has been deleted in Bill.com. Because the bill is still marked as paid in Intacct, the sync is unable to delete it.
  • An update has been made to a bill in Bill.com that is already paid in Intacct. When a bill is updated in Bill.com, the sync deletes the bill in Intacct and recreates it as the updated version. Because the bill is paid in Intacct, the sync is unable to complete the deletion.

How to Fix the Sync Error

The solution for this sync error depends on the cause:

If the payment has been voided and the bill has been deleted in Bill.com:

  1. Manually void the payment and reverse the bill in Intacct
  2. Contact Customer Support to request that the error be removed

If the error was triggered by an update to a paid bill:

  1. Manually update the bill in Intacct
  2. Contact Customer Support to request that the error be removed