Why the Sync Error occurs
This error occurs when GL account without a 1099 category was used on a bill for a 1099 vendor and Enable override of the 1099 flag on an AP line item is not selected in Sage Intacct. This setting allows non-1099 line items to sync to 1099 vendors.
How to Fix the Sync Error
This sync error has two possible resolutions depending on the workflow:
If the expense should be a 1099 line item
- In Bill.com, edit the GL account associated with the expense
- Click settings
- Under Accounting, click Chart of Accounts
- Click the name of the account you'd like to edit
- Click the edit icon
- Select the appropriate 1099 Category
- Click Save
- Sync again
If the expense is a non-1099 line item
- In Sage Intacct, select the Enable override of the 1099 flag on an AP line item setting in Sage Intacct
- In Sage Intacct, go to Accounts Payable > Configure Accounts Payable
- Scroll down to the 1099 section
- Select Enable override of the 1099 flag on an AP line item
- Click Save
- Sync again