Why the sync error occurs
This error occurs when "auto-numbering" isn't selected for Vendors in Sage Intacct or if there is no ID entered in Bill.com for the Vendor reporting the sync error.
How to fix the sync error
- Enter a Vendor/Customer Id by clicking the edit icon on either the Vendor or Customer Details page
If you don't see a Vendor/Customer Id field:
- Log in to Bill.com
- Select settings
- Under Accounting, select Preferences
- Select the edit icon
- Select Enter Id Manually in the Vendor / Customer Sequence Id field
- Select Save
- Sync again
Alternatively, auto numbering can be enabled in Sage Intacct, by selecting a Document Sequence, for Vendors/Customers. Enable the functionality in Sage Intacct by following these paths:
For Vendors Accounts Payable > Configure Accounts Payable > in the Document Numbering section add a value in the Vendors field.
For Customers Accounts Receivable > Configure Accounts Receivable > in the Document Numbering section add a value in the Customers field.
For more details on Document Numbering, please Contact Sage Intacct support.