Why the Sync Error occurs

This error occurs when "auto-numbering" is not selected for Vendors in Sage Intacct or if there is no ID entered in Bill.com for the Vendor reporting the sync error.

How to Fix the Sync Error

1. Enter a Vendor/Customer Id by clicking the edit icon on either the Vendor or Customer Details page
2. Sync

If you don't see a Vendor/Customer Id field:

1. Log in to Bill.com
2. Click settings
3. Under Accounting, click Preferences
4. Click the edit icon
5. Select Enter Id Manually in the Vendor / Customer Sequence Id field
6. Click Save
7. Sync

Alternatively, auto numbering can be enabled in Sage Intacct, by selecting a Document Sequence, for Vendors/Customers. Enable the functionality in Sage Intacct by following these paths:

For Vendors Accounts Payable > Configure Accounts Payable > in the Document Numbering section add a value in the Vendors field.

For Customers Accounts Receivable > Configure Accounts Receivable > in the Document Numbering section add a value in the Customers field.

For more details on Document Numbering, please Contact Sage Intacct support.