Why the Sync Error occurs
This error occurs when "auto-numbering" is not selected for Vendors in Intacct or if there is no ID entered in Bill.com for the Vendor reporting the sync error.
How to Fix the Sync Error
- Enter a Vendor/Customer Id by clicking the edit icon on either the Vendor or Customer Details page
If you don't see a Vendor/Customer Id field:
- Log in to Bill.com
- Click settings
- Under Accounting, click Preferences
- Click the edit icon
- Select Enter Id Manually in the Vendor / Customer Sequence Id field
- Click Save
Alternatively, auto numbering can be enabled in Intacct, by selecting a Document Sequence, for Vendors/Customers. Enable the functionality in Intacct by following these paths:
For Vendors Accounts Payable > Configure Accounts Payable > in the Document Numbering section add a value in the Vendors field.
For Customers Accounts Receivable > Configure Accounts Receivable > in the Document Numbering section add a value in the Customers field.
For more details on Document Numbering, please contact Intacct Support.