Why the Sync Error occurs
This error occurs when a payment is attempting to sync to Sage Intacct from Bill.com, but the bill is already paid in Sage Intacct.
How to Fix the Sync Error
- Click Resolve next to the error on the sync status screen in Bill.com
- Select the option I’ve updated this sent pay in Intacct; remove this error and sync future updates
- Click Next
Things to know
If the bill payment was processed through Bill.com, be sure the payment account on the payment in Sage Intacct is listed as the Bill.com Money Out Clearing account to avoid an account imbalance.