Intacct Sync Error: Payment cannot be processed as one or more bills have been paid. Please check your input values.

Why the Sync Error occurs

This error occurs when a payment is attempting to sync to Intacct from Bill.com, but the bill is already paid in Intacct.

How to Fix the Sync Error

  1. Click Resolve next to the error on the sync status screen in Bill.com
  2. Select the option I’ve updated this sent pay in Intacct; remove this error and sync future updates
  3. Click Next

Things to know

If the bill payment was processed through Bill.com, be sure the payment account on the payment in Intacct is listed as the Bill.com Money Out Clearing account to avoid an account imbalance.