Why the Sync Error occurs
There are two reasons why this error may occur:
- The sync is connected to the entity level, but the object related to the sync error is owned at the root level in Sage Intacct
- The User used under the Sync > Login Info in Bill.com does not have access to the top entity
How to Fix the Sync Error
Two solutions are available, depending on the cause:
Caused by the Object
- If the list objects (Chart of Accounts, Vendors, Departments, etc.) are managed at the root level, manually update these objects in Sage Intacct:
- Once the information has been manually updated in Sage Intacct, click Resolve or Fix next to the error on the sync status page
- Select I've updated this vendor in Sage Intacct; remove this error and sync future updates to clear the error
Caused by the User login
Ensure the sync user in Sage Intacct (which is used on the Login Info page in Bill.com) is set up at the root level and is unrestricted
