Why the sync error occurs
This error occurs when a vendor is connected through the Bill.com Network and updates were made to the information of the vendor contact in QuickBooks Online that don't match what's in Bill.com.
How to fix the sync error
There are two options to resolve this issue:
To sync the changes made in QuickBooks Online to Bill.com
- Select Vendors in the navigation menu
- Select the vendor name
- Select More actions
- Select Unlink
- Sync again
Note: Unlinking will switch the Vendor to the Check payment method, allowing the update to sync from QuickBooks Online to Bill.com
To keep the information as displayed in Bill.com
Update the vendor's contact information in QuickBooks Online to match information in Bill.com, and sync again.