Why the Sync Error occurs
This error occurs when a vendor is connected through the Bill.com network and updates were made to the information of the vendor contact in QuickBooks Online (QBO) that do not match what is in Bill.com.
How to Fix the Sync Error
There are two options to resolve this issue:
To sync the changes made in QBO to Bill.com
- Log in to Bill.com
- Click Vendors in the left navigation pane
- Click the vendor name
- Click __More actions
- Click Unlink
- Unlinking will switch the Vendor to the Check payment method, allowing the update to sync from QBO to Bill.com
To maintain the information as displayed in Bill.com
Update the vendor's contact information in QBO to match information in Bill.com, and sync.