QuickBooks Online Sync Error: Business Validation Error: You cannot delete or edit the Retained Earnings account. It is used to create the balance sheet report.

Why the Sync Error occurs

This error occurs when an account is deleted in Bill.com and the deletion is trying to sync to QuickBooks Online (QBO), but the account is set as the Retained Earnings account in QBO.

How to Fix the Sync Error

The Retained Earnings account cannot be deleted or edited in QBO. The only options are to reactivate the deleted account in Bill.com or to contact Customer Support to request that the error is cleared.