Why the sync error occurs
This error occurs when a voided or updated payment in Bill.com is trying to sync to QuickBooks Online, but the payment is downloaded and matched to a register that's different from the payment account on the payment in Bill.com.
How to fix the sync error
There are three ways to fix this error. Select the one that works best for your workflow.
Unmatch the payment in QuickBooks Online
To unmatch the payment in QuickBooks Online, please see the QBO support article. Once unmatched, sync again.
Edit the payment account in Bill.com to match QuickBooks Online
This option only applies if the payment is an offline payment, and it hasn't been voided.
To edit the payment account in Bill.com:
- Select Payments Out in the navigation menu
- Select the Payment confirmation number
- Select edit
- Edit the Payment Account to match the account register the payment was downloaded to in QuickBooks Online
- Select Save
- Sync again
Manually update QuickBooks Online
Update or void the payment as needed in QuickBooks Online, then contact Customer Support to clear the sync error.
