Why the Sync Error occurs
This error occurs when a vendor cannot sync to Oracle NetSuite because the "category" field is required in Oracle NetSuite. The category field for vendors is not available in Bill.com.
How to Fix the Sync Error
Verify that the category field option is not mandatory in your default vendor form in Oracle Netsuite. This can be viewed in Oracle NetSuite:
- Customization > Forms > Entry forms
- Locate the preferred Vendor Entry form
- Click Edit
- Click the Fields tab
- Click Information sub-tab
- Uncheck the box in the Mandatory column for Category
Alternatively, if the category field must be a required field in Oracle NetSuite, create vendors in Oracle NetSuite and sync them into Bill.com.