Why the Sync Error occurs
This error occurs when a vendor cannot sync to NetSuite because the "category" field is required in NetSuite. The category field for vendors is not available in Bill.com.
How to Fix the Sync Error
Verify that the category field option is not mandatory in your default vendor form in Netsuite. This can be viewed in NetSuite:
- Customization > Forms > Entry forms
- Locate the preferred Vendor Entry form
- Click Edit
- Click the Fields tab
- Click Information sub-tab
- Uncheck the box in the Mandatory column for Category
Alternatively, if the category field must be a required field in NetSuite, create vendors in NetSuite and sync them into Bill.com.