Why the Sync Error occurs
This error occurs when the vendor cannot sync to Oracle NetSuite because Vendor ID field is empty. In order for a vendor to sync to Oracle NetSuite, this field is required.
How to Fix the Sync Error
To fix this error, update the vendor information in Bill.com:
- On the Sync Status page, click the vendor name causing the sync error
- Click Edit
- Update the Vendor ID field
- Click Save
- Sync again
Once updated, the vendor will sync successfully and the error will clear.