Why the sync error occurs
This error occurs when a bill is trying to sync to QuickBooks Online, but a list item on the bill has been deleted in QuickBooks Online or Bill.com, or the sync connection between the two has been broken.
This can be related to any item on the transaction such as accounts, items, classes, customers, vendors, or the invoice/bill itself.
How to fix the sync error
- In both Bill.com and in QuickBooks Online, verify that any chart of accounts, items, locations, classes, vendors, and employees on the bill are active
- If you locate a deleted list item, you can either reactivate the deleted item, or edit the bill to select a different, active item.
- Sync again
If an item on the bill/invoice is missing in either Bill.com or QuickBooks Online, please contact Customer Support to resync the item.