Why the Sync Error occurs

This error occurs when changes are made to a vendor who controls their own information. Vendors who set up Bill.com Receivables accounts to receive ePayments control their contact information within their own Bill.com account.

How to Fix the Sync Error

1. Contact the vendor to have them update their information within their own Bill.com account
2. Once updated, log in to Bill.com to locate the error on the Sync Status page
3. Select Fix
4. Select the first option: Retain changes made in NetSuite and leave Bill.com unchanged
5. Select Next
6. Sync again

If the vendor can't update their information in their Bill.com account:

1. Log in to Bill.com to locate the error on the Sync Status page
2. Select Fix
3. Choose the second option: Unlink the vendor from the Bill.com network
4. Select Next
5. Sync again for the changes made to the vendor to sync successfully
6. Send a new invite to the vendor to connect for ePayment again