Why the Sync Error occurs
This error occurs when an invoice is unable to sync from Bill.com because the Payment Term used isn't present in Intacct.
How to Fix the Sync Error
The fix for this issue is made in Intacct by creating an AR Term to match the Payment Term used in Bill.com.
To create an AR Term in Intacct:
- Go to Accounts Receivable
- In the Setup section, click AR Terms
- Click Add
- Create an AR Term with the same name as the Payment Term in Bill.com
- Click Save
- Sync again
After the sync is complete, Invoices will appear in Intacct.