Why the Sync Error occurs
This error occurs when a bill is edited in Sage Intacct, but has already been partially- or fully-approved in Bill.com. "Changes are not allowed" after a bill is approved is the default setting in Bill.com.
-If the default approval workflow setting of "Changes are not allowed" has not been updated, then partially-approved or fully-approved bills edited in Sage Intacct will trigger this error.
- If it is set to "Allowed until every approver has approved," then fully-approved bills edited in Sage Intacct will trigger this error.
How to Fix the Sync Error
This error has a few path for resolution, depending on the workflow:
To allow edits to sync from Sage Intacct
- On the Overview page, click +Bill
- In the Approver box, click When are bills ready to be paid?
- Click Changes can be made to bills even after they are approved.
- Click Save
- Return to the Sync Status page
- Click Fix to the left of the sync error
- Click Next
- Sync again
To clear the error without changing any settings
- Click Fix to the left of the sync error
- Click Next
- Sync again
To make changes in Sage Intacct without affecting Bill.com data
- Contact Customer Support
- Request that 2-way sync for transactions be disabled