Why the Sync Error occurs

This error occurs when a bill is edited in Sage Intacct, but has already been partially- or fully-approved in Bill.com. "Changes are not allowed" after a bill is approved is the default setting in Bill.com.

-If the default approval workflow setting of "Changes are not allowed" has not been updated, then partially-approved or fully-approved bills edited in Sage Intacct will trigger this error.

• If it is set to "Allowed until every approver has approved," then fully-approved bills edited in Sage Intacct will trigger this error.

How to Fix the Sync Error

This error has a few path for resolution, depending on the workflow:

To allow edits to sync from Sage Intacct

1. On the Overview page, click +Bill
2. In the Approver box, click When are bills ready to be paid?
3. Click Changes can be made to bills even after they are approved.
4. Click Save
5. Return to the Sync Status page
6. Click Fix to the left of the sync error
7. Click Next
8. Sync again

To clear the error without changing any settings

1. Click Fix to the left of the sync error
2. Click Next
3. Sync again

To make changes in Sage Intacct without affecting Bill.com data

1. Contact Customer Support
2. Request that 2-way sync for transactions be disabled