Why the Sync Error occurs
This error occurs when a payment is attempting to sync to Sage Intacct from Bill.com, but the payment date is earlier than (before) the invoice date of the bill. For example, the invoice date is entered as 06/20/17 and the payment process date is posted as 06/17/17. Since setting "payment dates must be greater than their bill dates" is enabled in Sage Intacct, the error is triggered.
How to Fix the Sync Error
There are three options available for fix this issue. Choose the one that best addresses the issue:
- Edit the invoice date on the bill in Bill.com so that the invoice date is before the payment process date and sync.
- Void the payment in Bill.com and re-create a payment with a process date after the invoice date of the bill and sync.
- Under Configure Accounts Payable, uncheck the setting "payment dates must be greater than their bill dates" in Sage Intacct.