Intacct Sync Error: Payment could not be synced because related invoice(s) didn't sync
Why the Sync Error occurs
This error occurs when the invoice associated with the payment causing the sync error cannot be found in Intacct. This can happen if the invoice that synced from Bill.com was deleted in Intacct or a list object (customer, items, departments, etc.) from the invoice is not connected with Intacct.
This error occurs when the invoice associated with the payment cannot be found in Intacct. This can happen for one of two reasons:
- When the invoice that originally synced from Bill.com was deleted in Intacct
- When one of the objects used on the invoice (Customer, Item(s), Department(s), etc.) is not connected in Intacct
How to Fix the Sync Error
Contact Customer Support. A Sync Agent will either re-sync the invoice or troubleshoot the issue to see which object is not connected in Intacct. Once the issue is resolved, the payment will sync correctly.