Why the sync error occurs
This error occurs when a vendor associated with a paid, previously-synced bill is changed, usually due to a merge. Sage Intacct does not allow changes made to paid bills to sync from Bill.com.
How to fix the sync error
There are several options to solve this error, depending on your workflow:
Update the bill manually in Sage Intacct and clear the sync error in Bill.com:
- Select Fix next to the sync error
- Select __I've updated this bill in Intacct; remove this error and sync future updates __
- Select Next
If you need the bill to display under the new vendor record in Sage Intacct:
- In Sage Intacct, void the payment and delete the bill
- Contact Customer Support to request that they re-sync both transactions from Bill.com
