Intacct Sync Error: Line 1: The vendor dimension you selected -- 'vendor ID' -- is not related to your header-level Vendor Id dimension.

Why the Sync Error occurs

This error occurs when a vendor associated with a paid, previously-synced bill is changed, usually due to a merge. Intacct does not allow changes made to paid bills to sync from Bill.com.

How to Fix the Sync Error

There are several options to solve this error, depending on your workflow:

Update the bill manually in Intacct and clear the sync error in Bill.com:

  1. Click Fix next to the sync error
  2. Select __I've updated this bill in Intacct; remove this error and sync future updates __
  3. Click Next

If you need the bill to display under the new vendor record in Intacct:

  1. In Intacct, void the payment and delete the bill
  2. Contact Customer Support to request that they re-sync both transactions from Bill.com