Why the sync error occurs
This error occurs when Sage Intacct won't allow an update to a bill to sync from Bill.com. The bill might be in a closed period or has already been marked as Paid in Sage Intacct.
How to fix the sync error
To resolve this error, first update the bill manually in Sage Intacct. Once the bill is updated in Sage Intacct, proceed with updates in Bill.com:
- Log in to Bill.com
- Select Settings
- Under Sync, select Status
- Select Fix next to the sync error
- Select Don't sync this change. I have manually updated in Intacct any changes made to this bill/payment in Bill.com.
- Select Next
- Sync again