Intacct Sync Error: Intacct does not allow us to update this bill

Why the Sync Error occurs

This error occurs when Intacct will not allow an update to a bill to sync from Bill.com. The bill might be in a closed period or has already been marked as Paid in Intacct.

How to Fix the Sync Error

To resolve this error, first update the bill manually in Intacct. Once the bill is updated in Intacct, proceed with updates in Bill.com:

  1. Log in to Bill.com
  2. Click the gear icon
  3. Under Sync, click Status
  4. Click Fix next to the sync error
  5. Select Don't sync this change. I have manually updated in Intacct any changes made to this bill/payment in Bill.com.
  6. Click Next
  7. Sync again