Intacct Sync Error: Intacct - Incorrect ID or password or Unknown error on sync! Intacct user authentication failure

Why the Sync Error occurs

This error occurs when the login information entered on the Sync Login Info page in Bill.com is incorrect.

How to Fix the Sync Error

The resolution to this error depends on which portion of the login information is incorrect.

Password

  1. Try logging in to Intacct with the username and password to verify the login information
  2. If unable to log into Intacct, reset the password
  3. Once the new password has been confirmed, re-enter Intacct login information in Bill.com

Username

  • Confirm the username in Intacct:
    1. Go to Company > Users
    2. Locate the sync user and confirm the name
    3. Re-enter your Intacct login information in Bill.com

Company ID

  • Confirm the Company ID in Intacct:
    1. Go to Company > Company Info
    2. Find the ID in the Company Information section
    3. Re-enter the Company ID in Bill.com
    4. Click Save

If the error continues, a single blank space at the end of the Company ID could be the issue. Contact Intacct Support to have the space removed if this is the issue.

Entity ID

  • Confirm the Entity ID in Intacct:
    1. Go to Company > Entities
    2. Confirm the Entity ID for the Entity that will be syncing with Bill.com
    3. Re-enter the Entity ID in Bill.com
    4. Click Save

To update the Bill.com credentials:

  1. Click the gear icon
  2. Under Sync, click Setup
  3. Click Disconnect
  4. Click Reconnect to update the credentials