Intacct Sync Error: Creating an advance payment requires an offset account. Offset account not selected.

Why the Sync Error occurs

This error occurs when an offset account is not selected in Intacct for an advance payment.

How to Fix the Sync Error

To resolve the issue, select a GL account for advance payments in Intacct:

  1. In Intacct, go to Company > Services > Configure Accounts Receivable
  2. Choose a GL Account for Customer Advances
  3. Click Save