Why the sync error occurs
This error occurs when a payment can't sync to Xero because the invoice is either no longer in Xero or is already marked as paid.
How to fix the sync error
- If the invoice is in Xero, remove the payment in Xero and sync to allow the payment from Bill.com to sync over
- If the invoice isn't in Xero, contact Customer Support to resync the invoice to Xero
- Contact Customer Support to clear the error if the payment doesn't need to sync to Xero