Why the Sync Error occurs
This error occurs when a payment cannot sync to Xero because the invoice is either no longer in Xero or is already marked as paid.
How to Fix the Sync Error
- If the invoice is in Xero, remove the payment in Xero and sync to allow the payment to sync over.
- If the invoice is not in Xero, contact Customer Support to resync the invoice to Xero.
- Contact Customer Support to clear the error if the payment does not need to sync to Xero.