Xero Sync Error: This invoice was modified in Bill.com after a payment was made. These changes should be recorded manually in Xero.
Why the Sync Error occurs
This error occurs when an invoice has been edited after a payment has been made and applied to it in Xero.
Edits made on the invoice can be reviewed in the audit trail. To view the audit trail of the invoice:
- Open the invoice
- Click the more options dots
- Click Audit Trail
How to Fix the Sync Error
To fix the error, changes need to be made in both systems:
- Manually update any changes needed in Xero
- On the sync status page, click Resolve
- Select I've updated this invoice in Xero; remove this error and sync future updates
- Click Confirm
- Sync again