Xero Sync Error: This invoice was modified in Bill.com after a payment was made. These changes should be recorded manually in Xero.

Why the Sync Error occurs

This error occurs when an invoice has been edited after a payment has been made and applied to it in Xero.

Edits made on the invoice can be reviewed in the audit trail. To view the audit trail of the invoice:

  1. Open the invoice
  2. Click the more options dots
  3. Click Audit Trail

How to Fix the Sync Error

To fix the error, changes need to be made in both systems:

  1. Manually update any changes needed in Xero
  2. On the sync status page, click Resolve
  3. Select I've updated this invoice in Xero; remove this error and sync future updates
  4. Click Confirm
  5. Sync again