Console User not billed as Client User on client accounts

If you add a User to the Console and then add that User to a client's account, the system will recognize that User as a Console User by matching the email address. This will enable the system to waive the client user fee for the Console User.

Things to know

  • Add the user to the Console before adding them to the client account(s)
  • The User's email address must be the same on the Console and on the client account(s)