If accept credit cards through Bill.com, you can choose to charge customers paying by credit card a convenience fee or surcharge. Convenience fees and surcharges must adhere to rules set by:
- State law
- Federal law
- Card association rules and regulations
- Convenience fees are prohibited in certain states. We strongly recommend reviewing your state's laws regarding convenience fees.
Add or manage a Convenience Fee
After you've made sure your state allows convenience fees, you can control the fees at any time:
- Log in to Bill.com
- Select Settings
- Under Receivables, select Online Payments
- Next to Credit Card, select Set up fee or Manage fee by Convenience Fee
- Enter the convenience fee as a flat fee or a percentage of the payment
- Select the Expense Account
- Select Save
Note: Note: When you specify a flat fee (e.g., $10.00), only that amount is charged, regardless of the amount of the payment or the number of invoices paid. A percentage fee (e.g., 1.5%) applies to the total payment amount submitted for all invoices paid with that payment. See example below.
| Payment Method | Transaction Fee | Invoice Amount | Total Amount charged to the Card (Invoice Amount + 2.9% Fee) |
Amount You Receive ($102.90 - 2.9% Fee) |
|---|---|---|---|---|
| Card Payment | 2.9% | $100 | $102.90 | $99.91 |
Remove a Convenience Fee
- Log in to Bill.com
- Select Settings
- Select Online Payments under Receivables
- Select Manage by Convenience Fee next to Credit Card
- Clear the amount in the Convenience Fee field
- Select Save
