Bill.com records on DVD

A backup copy of the data in the Bill.com account is available by request. The request can be submitted by an Administrator on the Bill.com account. A DVD of data contains bill documents, canceled checks, and the vendor and company documents that have been processed in Bill.com.

Cost and shipping details

The cost is $50.00 for each DVD data copy requested. The order typically ships from Bill.com within 14 business days of the request. When the DVD order is received, a charge is processed to the credit card associated with the Bill.com account.

Ordering instructions

To order a DVD, an Administrator on the Bill.com account submits a request through the Support Center:

  1. Click Support on the bottom of any Bill.com page
  2. Click Contact Us on the bottom of the page
  3. Include the company name(s), date range requested, and your shipping address in the request.

To make sure the information for your DVD is correct:

  • Process all documents in the Bill.com Inbox
  • Confirm that all check payments have cleared
  • Confirm that the check images have been uploaded to the Bill.com account

What is included on the DVD

The following sections are sorted by create date:

  • Company Documents: Original File, Created Date, Name (in the original format it was uploaded)
  • Vendor & Customer Documents: Original File, Created Date, Vendor Name, Name (in the original format it was uploaded)
  • Vendor & Customer Bills & Invoices: Original File, Created Date, Vendor, Invoice Number, Amount (in the original format it was uploaded)
  • Vendor Credits: Original File, Created Date, Vendor, Ref Number, Amount (in the original format it was uploaded)
  • Checks Images: Vendor Name, Payment Amount, Check Number, Check Date (in PDF format)

How the data is presented on the DVD

  • To access the information on the DVD, a randomly generated password is included in the original request ticket, and emailed to the requesting Administrator when the DVD is shipped
  • One Folder for Documents
  • One Folder for Cleared Checks
  • Index (searchable links to documents)

DVD image smaller