There are two types of email addresses associated with most Bill.com accounts:

Login Email Address

The login email address is the unique email address used to log in to a Bill.com account. This email address is also where notifications from Bill.com are received.

• On Advanced accounts (full payables and/or Receivables), a login email address may be updated by request to Customer Support. There is a security review before updating the email address though, so a change is not guaranteed.
  
  • Administrators manage Users on the account. Please contact your Administrator if you do not have permissions to do so.
• On Basic (free) accounts, a login email address cannot be changed to ensure the security of the account. You will want to create a new user with the email address that you'd like, and then delete the other user.
  • You will want to let your customer(s) know that they need to update the email they have for you in their Bill.com account, as this change will not update their side automatically; payment notifications will be sent to the old address if not updated. You can send a note to your customer in Bill.comto notify them of the change:
    1. Click Customers in the left navigation menu
    2. Click the Customer's name
    3. Click Notes
    4. Enter note
    5. Toggle Visible to customer on
    6. Click Save

Inbox Email Address

The inbox email address is created in Bill.com and used as a receive-only Inbox where Vendor and Customers send bills, invoices, and other documents to the account. Documents received in the mail can also be scanned and emailed to the Inbox email address. Each Inbox email address is specific to the account and is customizable, by default it will be yourcompanyname@bill.com.

To change the Inbox email address:

From the Inbox page

1. Click Edit next to the current Inbox email address
   
2. Enter new Inbox email prefix
3. Click Save
   

Things to know

• You can manage email address while logged into Bill.com on a computer or web browser on a mobile device. You will not be able to manage email address within the Bill.com mobile app.