Why the sync error occurs
This error occurs when there's no connection between the vendor and the contact in Xero, or if the contact no longer exists in Xero.
How to fix the sync error
Verify that the contact is in Xero. If the contact is in Xero, check the following:
- The contact name in Xero matches the vendor name exactly
- The contact in Xero is added to the Sync to Bill.com Vendors group
If updating the contact name or adding the contact to the Sync to Bill.com Vendors group, sync again after the updates.