Why the Sync Error occurs

This error occurs when a bill is already marked as fully paid in Xero or is no longer in Xero and the sync is unable to complete the update.

How to Fix the Sync Error

If the bill is in Xero, but is paid or has a credit applied:

1. In Xero, manually update the bill

Once the bill has been updated in Xero:

1. On the sync status page, click Resolve for the error
2. Select I've updated this Bill in Xero; remove this error and sync future updates
3. Click confirm selection
4. Sync again
   

If the bill is missing from Xero:

Contact Customer Support to resync the bill to Xero