Why the Sync Error occurs
This error occurs when a receivables payment cannot sync to Xero because a payment has been recorded manually in Xero.
How to Fix the Sync Error
- To allow the payment to sync, delete the payment in Xero, then sync again.
- If choosing not to delete the payment in Xero, select I've updated this Bill in Xero; remove this error and sync future updates
- If selecting to retain the manually recorded payment in Xero, for receivable payments that were made via Bill.com the payment account should be Money In Clearing Account
- If selecting the GL for the bank account, the Money In Clearing Account and the bank account in Xero will be out of balance
- Offline payments should not be posted to the Money In Clearing Account as there would be no funds transfer to offset it.