• Cancel a Payables payment
• Void a Payables payment
• Receivables ePayments
• Things to know

Cancel a Payables payment

ePayments, Vendor Direct and check payments

• If you schedule payments before 3:00 pm Pacific Time / 6:00 pm Eastern Time the banking day before the process date, you can cancel before 4:00 pm Pacific Time / 7:00 pm Eastern Time on the banking day before the process date
• If you schedule payments after 3:00 pm Pacific Time / 6:00 pm Eastern Time the banking day before the process date, you can cancel before 6:00 pm Pacific Time / 9:00 pm Eastern Time on the banking day before the process date
• If there are holidays between the scheduled date and process date, the cancel timing remains the same as holidays aren't factored in to payment timing

Examples:

• Payment A: Scheduled before 3:00 pm Pacific Time / 6:00 pm Eastern Time on Wednesday to process Thursday, can be canceled before 4:00 pm Pacific Time / 7:00 pm Eastern Time on Wednesday
• Payment B: Scheduled between 3:01 pm Pacific Time and 5:59 pm Pacific Time / 6:01 pm Eastern Time and 8:59 pm Eastern Time on Wednesday to process Thursday, can be canceled before 6:00 pm Pacific Time / 9:00 pm Eastern Time on Wednesday
• Payment C: Scheduled before 3:00 pm Pacific Time / 6:00 pm Eastern Time on Friday to process Tuesday since Monday is a holiday, can be canceled before 4:00 pm Pacific Time / 7:00 pm Eastern Time on Friday - the holiday doesn't give extra time to cancel
• Payment D: Scheduled between 3:01 pm Pacific Time and 5:59 pm Pacific Time / 6:01 pm Eastern Time and 8:59 pm Eastern Time on Friday to process Tuesday since Monday is a holiday, can be canceled before 6:00 pm Pacific Time/ 9:00 pm Eastern Time on Friday - the holiday doesn't give extra time to cancel

ePayments and check payments only

• Expedited payments (pay faster) can be canceled before 12:00 pm Pacific Time / 3:00 pm Eastern Time, except same day ePayments, which cannot be canceled as they are processed immediately. If the payment is involved in a fraud situation, please contact Support for assistance.

Void a Payables payment

To void a payment, your role must have Pay permissions, and you must be a verified user on the bank account originally used for the payment. You must be logged in to the desktop website to void payments, you cannot void payments in the mobile app.

If you are going to reissue a voided payment, be sure to make any necessary changes to the vendor, such as pay to, address, email address, etc. before reissuing.

ePayments

• You can’t cancel or void an ePayment after the cancel cutoff has passed on the business day before the process date.
• You can void an ePayment after 1:00 am Pacific Time / 4:00 am Eastern Time on the process date, up until 1:00 pm Pacific Time / 4:00 pm Eastern Time on the business day before the deposit date.
  • Voiding the ePayment won't prevent the debit from your bank account
  • Expedited same day (pay faster) ePayments cannot be voided as they are processed immediately. If the payment is involved in a fraud situation, please contact Support for assistance.

Note: Expedited same day ePayments are currently being phased in to qualifying accounts. If you don't see this feature, stay tuned!

International Payments

• International payments can be voided after 1:00 am Pacific Time / 4:00 am Eastern Time and before 5:00 am Pacific Time / 8:00 am Eastern Time on the process date
  • Once the funds have been disbursed, an international payment cannot be voided

Vendor Direct

• Vendor Direct payments can be voided before they are authorized (i.e., before the vendor enters the single use virtual card number into their merchant card processing system and gets an authorization code)
  • Once the Vendor Direct payment has been authorized, it cannot be voided.

Checks

• After 1:00 am Pacific Time / 4:00 am Eastern Time on the Process Date, a check can only be voided, and only if it hasn't already been cashed by the vendor (no action can be taken between 6:00 pm Pacific Time / 9:00 pm Eastern Time on the banking day before the Process date and 1:00 am Pacific Time / 4:00 am Eastern Time on the Process date)
  • Voiding the check won't prevent the debit from your bank account because the payment has already been processed.
• If there is a check # on the payment confirmation screen, the check has already been mailed out to your vendor
• Voiding a check will place a Stop Payment on the check
  • A check with a Stop Payment on it'll be rejected when presented at the bank
  • As a courtesy to the vendor, please inform them that the check isn't longer valid to prevent any fees from their bank that might incur if they attempt to cash it
• Checks can be voided until they've been cashed by your vendor (and cleared by the vendor's bank)
• All checks are printed with the words "Void after 90 days". On the 91st day after the date of issue, the check will be voided and the funds will be deposited back to the payment account.

Receivables ePayments

• A Receivables payment made from a portal account, (your Branded Website address), before 3:00 pm Pacific Time / 6:00 pm Eastern Time the banking day before the payment date can be canceled before 4:00 pm Pacific Time / 7:00 pm Eastern Time the banking day before the Payment Date
• A Receivables payment made from a portal account, (your Branded Website address), after 3:00 pm Pacific Time / 6:00 pm Eastern Time the banking day before the payment date can be canceled before 6:00 pm Pacific Time / 9:00 pm Eastern Time the banking day before the Payment Date
  • If a Receivables payment from a portal account is canceled, no debit will be made to the customer's account
• Receivables payments made from another Bill.com account, customer is connected via the Network and the customer profile has a Payment Network ID (PNI), cannot be canceled by the receiver. Payments made from another Bill.com account will need to be canceled by the payer.
  • If the receiving business cancels these types of payments, it is only cosmetic. This type of void won't stop money movement.

Things to know

• Vendors and customers don't receive notice when a payment is canceled or voided.
• The timing of when a void and credit is received varies, because the original debit from your bank account may not have settled in our account.
  • A credit may take 2—5 business days from the date of the void request, depending on when the funds were debited from your account.