If you need to remove a user from your Bill.com account so they no longer have access to sensitive financial data, or restore access to a previously deactivated user, use the steps below.
You must have manage users permissions to deactivate or reactivate a user, and you cannot delete yourself. You must ask another user with permission to delete your user profile using the steps below.
Jump to:
Deactivate a user
- Select Settings
- Under Permissions, select Users
- Select the name of the user
- Select the trash can
Reactivate a user
- Select Settings
- Under Permissions, select Users
- Select Show Inactive Users at the bottom of the page
- Select the name of the user being reactivated
- Select the open trash can
Things to know
- If a deactivated user is a default approver listed in an approval policy or has unapproved bills/vendor credits assigned to them, an Administrator will be sent a notification via the To Do List to fix the records after a User has been deactivated
- For auditing purposes, inactivated users cannot be completely removed from your account, but they will no longer be able to access your account or receive notifications
- A deactivated user's email address can't be used for a new user. New users should be added with a unique email address.
