Adding a billing credit card

Whether you're setting up billing for the first time or adding a new card to use for billing, use the steps below to keep the billing information on your account up to date.

Adding a billing credit card

  1. Click the gear icon
  2. Under Your Account with Us, click Billing
  3. Click Add Card
  4. Enter the payment information
  5. Click Save

Adding a billing credit card to a Console

  1. Click Manage Console
  2. Hover over Billing and click Payment Info
  3. Click Add Card
  4. Enter the payment information
  5. Click Save

Things to know

  • After a credit card is added, the card cannot be edited
  • If a new card is issued with an updated expiration date and verification code, follow the steps to enter the card information with the updated information
  • The outdated card will be made inactive in Bill.com when the new card information is saved
  • When entering your payment information, some fields will be auto-filled with data from the account
  • Verify the auto-filled information to be sure it corresponds to the billing information for the card entered
  • A common issue is entering personal card information, but not updating the auto-filled Full Name and address fields from the company information on the account
  • If you already have a card on file, it will automatically be made inactive in Bill.com when you save your new card information
  • Once a card is deleted or made Inactive, it cannot be reactivated