To cancel your account, an Administrator or user with Manage Company permissions on the account will need to submit the request from within your Bill.com account.
If you are canceling and leaving due to an issue with the product or the account, we'd love the opportunity to fix any issues you may be having. We also appreciate any feedback you have about the product and your support experience.
Keep in mind, when you cancel, you'll lose the following, based on your account type:
- Bill and invoice history
- Payment history
- Ability to send vendor payments directly to their bank
- Ability for customer payments to deposit directly to your bank account
- Vendor and customer contact info
- Unlimited document storage
- Time saved by eliminating double data entry through our sync with your accounting software
If you need assistance, select Contact us at the top of this page, where chat and email options are available. Chat is available Monday - Friday 5 am - 6 pm Pacific Time. We'll respond to emails within 24 business hours.
Jump to:
- Check for payments in process
- Cancel a Bill.com account
- Cancel a Console account
- Reactivate a Bill.com account
- Things to know
Check for payments in process
Accounts without payments in-flight will be inactivated immediately.
If there are payments in flight, follow the recommendations for each scenario below:
- Scheduled payments: Cancel scheduled payments, or wait for payment to process and clear
- Uncashed, Returned or Failed payments: Void any payments that haven't cleared yet, or wait for payments to clear
- If the account used on the payment is no longer active, void the payment anyway, and wait for an email notification of the failed credit for steps to redirect the credit to another account
- Pending Void and remit credits: Wait for void credits to clear
- Failed Void and remit credits: Contact Customer support to have the credit redirected to a different bank account in the Bill.com account
Once there are no longer in-flight payments, request a cancellation again.
Cancel a Bill.com Account
If you are canceling and leaving due to an issue with the product or the account, we'd love the opportunity to fix any issues you may be having. We also appreciate any feedback you have about the product and your support experience.
Keep in mind, when you cancel, you'll lose the following, based on your account type:
- Bill and invoice history
- Payment history
- Ability to send vendor payments directly to their bank
- Ability for customer payments to deposit directly to your bank account
- Vendor and customer contact info
- Unlimited document storage
- Time saved by eliminating double data entry through our sync with your accounting software
To cancel an account:
- Select Settings in your Bill.com account
- Under Your Account With Us, select Billing
- If you don't see Billing and you are an Administrator of the account, please click here to request a cancellation
- Select cancel in the phrase "I want to cancel my service" at the bottom of the page.
- Select a reason for the cancellation and provide any comments or feedback regarding your cancellation
- Select Confirm
The same steps can be followed to cancel a demo account under a Console.
Cancel a Console Account
A console cancellation request can only be processed once there are no active client accounts linked to the console. If the client account is being canceled, follow the steps above to cancel the client account before submitting the cancellation request for the console. If the client account is remaining active, that account must first be unlinked from the console. To unlink a client account from a console account, submit an unlink request to Customer Support.
Once there are no active clients under the Console, follow these steps to submit a cancellation request for the Console:
- Log into Bill.com
- Select Manage Console
- Select Billing
- Select Payment Info
- Select cancel in the phrase "I want to cancel my service" at the bottom of the page
- Select a reason for the cancelation and provide any comments or feedback regarding the cancelation
- Select Confirm
Reactivate a Bill.com account
If you cancel your account, then change your mind later, it's possible to reactivate an account within 90 days of the cancel date.
A past Administrator user of the account must contact Customer Support by clicking Contact us at the top of this page to request an account reactivation.
Things to know
- For accountants that have multiple accounts, make sure you're logged in to the correct account before submitting the cancellation request
- If canceling after the 30-day trial period or in the middle of a billing period, the account will be charged the prorated amount for the time and use on the account during that billing period.
- If the account is overdue, any past due amount will need to be paid before you can cancel
- Fees for any payments made by card will not be prorated or reimbursed.
- To request a copy of the bills and documents in the account on DVD, please have an administrator on the account submit a request via the on-line DVD Order form.
- Bill.com will retain your information in accordance with our internal records retention and management policies and procedures, including as necessary to provide you with the Service or administer your Bill.com com account, or as long as necessary to comply with our legal obligations, resolve disputes, reserve our legal rights, and enforce our agreements. For more information, please review our Terms of Service and Privacy Notice.
