When you login to your account from a new device, we send you an email notification to make sure the login was allowed.
What triggers this notification
- A login using a browser’s incognito or private browsing mode
- A login after clearing the browser cookies
- A login from a new device
What to do
If you recognize the login
- No action needed
If you do not recognize the login
- Change your password
- Review your account for unusual activity
- Contact Bill.com Customer Support by selecting Contact Us at the top of this page
Things to know
- Learn more about keeping your account secure by reviewing the Change your password and Tips for password security articles
- Have each user create their own unique password
- Do not share passwords with anyone
- We save new devices after your first login so you don't get more email notifications
