Logging in to a Bill.com account
If you are having trouble logging in to your Bill.com account, make sure you are using the same email address that we have on record for the User on the account. Try to access the account using a work email address or a different personal email address if the email address you are trying isn't enabling your access to the account.
If you are certain of the email address you're using, next check that you are using the current password. Passwords are case sensitive and require a minimum complexity for your protection:
A Bill.com password must contain:
- A minimum of 8 characters
- At least one number or symbol
- At least one uppercase letter
- At least one lowercase letter
Multi-factor authentication (MFA)/2-step verification
Multi-factor authentication (MFA)/2-step verification is a security process that requires more than one method of authentication from independent credentials to verify the user’s identity.
Multi-factor authentication (MFA)/2-step verification adds an additional layer of security to a Bill.com account by requiring not only a username and password to log in, but also an additional code sent to a phone. This makes it extremely difficult to break into a Bill.com account.
If you are having trouble logging in due to the MFA code, check out the troubleshooting section of our Multi-factor authentication (MFA)/2-step verification article for help.
Logging into a Portal account
If you are paying a vendor through a portal account, you do not have a Bill.com account that can be accessed from the Bill.com site. Check the invoice you received from your vendor. It will include a unique URL to access your portal account. Please go to that site to login. If you've forgotten your password to access your portal account, click the Forgot password? link on the portal login page.