We know you’re busy and understand the frustration when you have to dig for answers to quick questions. That’s why we designed the BILL Help Center, to help you get the quick fix to things that block your progress.
There are a few ways to contact customer support:
Jump to
BILL Help Center
The quickest way to get support is to visit the BILL Help Center. Access the Help Center by selecting Support on any page.
Tip: If you have an account, login before selecting Support to get faster service.
Once in the Help Center, you can search for articles to help answer your question. Type in your question or key words and we'll suggest the most applicable articles.
Contact BILL Customer Support
If you are unable to resolve your issue or answer your question by searching articles, you can speak with a customer support representative through the BILL support center.
How to contact BILL customer support
- Select the Support link on any page
- Select Contact Us at the top of the Help Center page
- Enter your question and select Ask Question
- Select your preferred method of assistance. Options will vary based on your account type, and if you are logged in.
BILL phone support
BILL offers phone support via a request-a-call experience. Paying BILL subscribers can enter their phone number and fill out a brief form after logging into the help center. Customers can expect to receive a call back from our advocates within 5 minutes.
BILL phone support is available to Advanced accounts with a paid price plan on Monday through Friday from 5:00 a.m. - 6:00 p.m. and on Saturday and Sunday from 6:00 a.m. - 3:00 p.m. Pacific time, excluding holidays.
To connect with BILL phone support, please follow these steps:
- Once logged in, select the Support link on any page
- Select Contact Us at the top of the Help Center page
- Enter your question and select Ask Question
- Select Speak with an Advocate
- Fill out the Request A Call form and select Submit
BILL Live Chat
Live chat support is available for all account types, and users who are not logged in, Monday through Friday from 5:00 a.m. - 6:00 p.m. and on Saturday and Sunday from 6:00 a.m. - 3:00 p.m. Pacific time, excluding holidays.
Chat is also available for subscription-free basic accounts on Saturday and Sunday from 6:00 a.m - 3:00 p.m. Pacific time.
To connect with BILL chat support, please follow these steps:
- Once logged in, select the Support link on any page
- Select Contact Us at the top of the Help Center page
- Enter your question and select Ask Question
- Select Chat with an Advocate now
View support history
Your support history is available to view anytime:
- Log in to the BILL account
- Select Support at the bottom of any BILL account page
- Select Message Center to review support history
All pending and solved support tickets are visible and noted with the current status. You can add comments and updates to new, open, and pending tickets.
View BILL pricing information
One of the most common reasons our customers contact the Sales team is to ask questions about pricing. Our website has great information about our product and service, including pricing! So, we might be able to answer your question quicker than trying to contact a support agent.
Below, are links to get some quick info on BILL pricing:
Please note: BILL only provides support in the English language at this time. We’ll try to help customers who use a translation service (i.e., Google Translate) however, BILL can't be held responsible for any mistranslations this may cause.
