Assistance from Bill.com Support and Sales
There are a few options to get assistance from Bill.com Customer Support or Bill.com Sales. When logged in to Bill.com, click Support in the left navigation pane. This will bring you to the Bill.com Support Center.
Searching for solutions
In the Support Center, you can search for information about your question or issue. The Support Center is designed to quickly provide information about and solutions to your topic or question. If you need additional assistance, click Chat with Us.
Contacting Customer Support
Our Chat Support is available weekdays from 5:00 AM to 6:00 PM PT. We are closed on weekends and for most Federal holidays. To submit a request for assistance outside of our business hours, please click Send an Email.
To ensure the security of the accounts, Bill.com does not offer Phone Support. Since we cannot authenticate a caller and their permission to access an account, we are unable to assist customers via that support channel.
Your support history is available to view anytime:
- Log in to the Bill.com account
- Click Support at the bottom of any Bill.com account page
- Click the search mail icon to review support history
All pending and solved support tickets are visible, noted with the current status. Comments and updates can be added to New, Open, and Pending tickets.
Our website has great information about our product and service. Please go to Bill.com to learn more. If you have pricing questions, please review our pricing pages:
If you need additional assistance with pricing, please reach out to the Sales team from the Contact Us page by selecting Sales from the drop-down.