Edit, update, or delete a bank account

Once a bank account is added to a Bill.com account, the bank account routing and account information cannot be edited or updated. Bank accounts can be managed by inactivating (deleting) an existing account and adding a different bank account. Be sure to review the settings of the newly added bank account to ensure that the correct bank accounts are marked as Default To Pay and Default To Get Paid.

To delete (inactivate) a bank account

  1. Click the gear icon
  2. Click Bank Accounts under Your Company
  3. Click the bank account number
  4. Click the delete/trash can icon
  5. Check the box and click Confirm

Payments in process

Scheduled payments

When a bank account is deleted (inactivated), scheduled payments set to process from that bank account will be cancelled.

If a payment that processed from a bank account deleted (inactivated) from Bill.com needs to be voided and reissued:

  • If the bank account is still active at the bank, even if the account has been inactivated in Bill.com, the funds will be returned to the issuing bank account
  • If the bank account is no longer active at the bank, the attempt to return the funds will fail. Users authorized on that bank account will receive an email notification. Contact Bill.com Support via chat or email and let us know which bank account to redirect the funds to.
    • The bank account to redirect funds to must be active in the Bill.com account

Receiving payments

Remittance information is locked when a payment processes. When a new bank account is added to receive payments, any payments already in progress will continue as scheduled to the bank account that was set as Default To Get Paid at the time the payment was processed. If that bank account is no longer active, the payment will fail and a new payment will need to be initiated. Contact the person/business paying you to reinitiate the payment.

Payments with process dates after the update will use the new bank information if the new bank is specifically chosen or if it is set as the Default To Pay or Default To Get Paid.

To ensure the new bank account is set to receive future payments, set the bank account as Default To Get Paid:

  1. Click the gear icon
  2. Click Bank Accounts under Your Company
  3. Click the bank account number to set as default
  4. Click Make Primary next to Default To Get Paid

Things to know

  • After you update the bank account information, be sure to review the settings to ensure that the correct bank account is marked as the Default To Pay and the Default To Get Paid.