Where's the payment?
If you haven't received your payment, contact the customer you are expecting the payment from. They'll have all the details about the processing of the invoice, any approvals that may be pending, and the timing of the payment. For security reasons, Bill.com cannot provide details to you about a payment that hasn't been issued yet.
We'll keep you updated
Email notifications are sent to you throughout the process to ensure that you are kept up-to-date on the latest payment status. If the email with the payment status has not arrived yet, please contact the customer.
We know it can be tough to wait for a payment! Bill.com is designed to get the funds to vendors quickly. The movement of funds through Bill.com started once a customer makes the payment.
An email notification is sent to you when the payment is on its way. Please review that message for payment details. The payment status and scheduled deposit date are also published in the vendor's Bill.com account, specifically detailing when the vendor can expect to see the funds in the bank account or when the check is expected to arrive via USPS. If connected via the Bill.com Network, and a bank account has been added successfully to the receiving Bill.com account, payments received will be directly deposited into the bank account.
The customer will have complete information about the status of the payment and will be able to provide details about the timing. For security reasons, Bill.com cannot provide details to a vendor about a payment that hasn't been issued yet.